Privacy policy

The Smiling Leash project is not registered as an individual company and is managed by individuals: Liubov Elupova (based in Estonia), Ena Kobentar (based in Slovenia) and Leticia Sanchez Moral(based in Spain). The individuals involved in management of the Smiling Leash project are operating under separate legal entities (private companies) mentioned below. This privacy policy refers to the individuals and their private companies collectively as The Smiling Leash organisation or The Smiling Leash.

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Topics: 

  • What data do we collect? 

  • How do we collect your data? 

  • Usage data

  • How will we use your data? 

  • How do we store your data?

  • Disclosure of your personal data

  • Security of your personal data

  • Children’s Privacy

  • Marketing 

  • What are your data protection rights? 

  • What are cookies? 

  • How do we use cookies? 

  • What types of cookies do we use? 

  • How to manage your cookies 

  • Privacy policies of other websites 

  • Changes to our privacy policy 

  • How to contact us 

  • How to contact the appropriate authorities 

Definitions

For the purposes of this Privacy Policy:

  • Account means a unique account created for You to access our Service or parts of our Service.

  • Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.

  • Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.

  • Country refers to: Estonia, Slovenia and Spain

  • Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.

  • Organisation (referred to as either "the Organisation", “The Smiling Leash”, "We", "Us" or "Our" in this Agreement) refers to The Smiling Leash organisation.

  • Personal Data is any information that relates to an identified or identifiable individual.

  • Service refers to the Website.

  • Service Provider means any natural or legal person who processes the data on behalf of the Organisation. It refers to third-party companies or individuals employed by the Organisation to facilitate the Service, to provide the Service on behalf of the Organisation, to perform services related to the Service or to assist the Organisation in analysing how the Service is used.

  • Third-party Social Media Service refers to any website or any social network website through which a User can log in or create an account to use the Service.

  • Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

  • Website refers to The Smiling Leash, accessible from https://www.smilingleash.com/

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

What data do we collect? 

The Smiling Leash collects the following data: 

  • Personal identification information (Full name, email address, phone number, etc.) 

How do we collect your data? 

You directly provide The Smiling Leash with most of the data we collect. We collect data and process data when you: 

  • Register online or place an order for any of our products or services. 

  • Voluntarily complete a customer survey or provide feedback on any of our message boards, online forms or via email. 

  • Use or view our website via your browser's cookies. 

  • Process bank transfer for payment of products and services we provide

The Smiling Leash may also receive your data indirectly from the following sources: 

  • Through social media channels such as Instagram and Facebook if you contact us through them 

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

How will we use your data? 

The Smiling Leash collects your data so that we can: 

  • To provide and maintain our Service, including to monitor the usage of our Service.

  • For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.

  • To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.

  • To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.

  • To manage Your requests: To attend and manage Your requests to Us.

  • For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganisation, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.

  • For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

If you agree, Our Organization will share your data with our partner companies so that they may offer you their products and services. 

  • Lyubov for Dogs OÜ, Estonia

  • Leticia Sánchez Moral, Spain

  • Ena Kobentar s. p., Slovenia

When Our Organization processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases. 

How do we store your data? 

Your information, including Personal Data, is processed at the Organization’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Organization will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of Your data and other personal information.

The Organization will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Organization will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Disclosure of Your Personal Data

  • Business Transactions
    If the Organisation is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

  • Law enforcement
    Under certain circumstances, the Organisation may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

  • Other legal requirements

The Organisation may disclose Your Personal Data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation

  • Protect and defend the rights or property of the Organisation

  • Prevent or investigate possible wrongdoing in connection with the Service

  • Protect the personal safety of Users of the Service or the public

  • Protect against legal liability

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.

Marketing 

Our Organization would like to send you information about products and services of ours that we think you might like, as well as those of our partner companies. 

  • Lyubov for Dogs OÜ, Estonia

  • Leticia Sánchez Moral, Spain

  • Ena Kobentar s. p., Slovenia

If you have agreed to receive marketing, you may always opt out at a later date. 

You have the right at any time to stop Our Organization from contacting you for marketing purposes or giving your data to other members of the Our Organization. If you no longer wish to be contacted for marketing purposes, contact us at bark@smilingleash.com. 

What are your data protection rights? 

Our Organization would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following: 

  • The right to access - You have the right to request Our Organization for copies of your personal data. We may charge you a small fee for this service. 

  • The right to rectification - You have the right to request that Our Organization correct any information you believe is inaccurate. You also have the right to request Our Organization to complete information you believe is incomplete. 

  • The right to erasure - You have the right to request that Our Organization erase your personal data, under certain conditions. 

  • The right to restrict processing - You have the right to request that Our Organization restrict the processing of your personal data, under certain conditions. 

  • The right to object to processing - You have the right to object to Our Organization’s processing of your personal data, under certain conditions. 

  • The right to data portability - You have the right to request that Our Organization transfer the data that we have collected to another organisation, or directly to you, under certain conditions. 

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: bark@smilingleash.com

What are cookies? 

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology. 

For further information, visit allaboutcookies.org. 

How do we use cookies? 

Our Organization uses cookies in a range of ways to improve your experience on our website, including: 

  • Keeping you signed in 

  • Understanding how you use our website 

  • Data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

What types of cookies do we use? 

There are a number of different types of cookies, however, our website uses: 

  • Functionality - Our Organization uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used. 

  • Advertising - Our Organization uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Our Organization sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website. 

How to manage cookies 

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result. 

Privacy policies of other websites 

The Smiling Leash website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy. 

Changes to our privacy policy 

Our Organisation keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 24 Aug 2023. 

How to contact us 

If you have any questions about Our Organization’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us. 

Email us at: bark@smilingleash.com
Visit this page on our website: https://www.smilingleash.com/contact

How to contact the appropriate authority 

Should you wish to report a complaint or if you feel that Our Organization has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner's Offices. 

  • Estonia (for Lyubov)

Andmekaitse Inspektsioon
Estonian Data Protection Inspectorate

Ms Pille Lehis – Director General
Tatari 39
10134 Tallinn

Tel. +372 6828 712
info@aki.ee

  • Slovenia (for Ena)

Information Commissioner of the Republic of Slovenia
Informacijski pooblaščenec

Ms Mojca Prelesnik – Information Commissioner of the Republic of Slovenia
Dunajska cesta 22
1000 Ljubljana

Tel: +386 1 230 9730
Fax: +386 1 230 9778
gp.ip@ip-rs.si

  • Spain (for Leticia)

Agencia Española de Protección de Datos (AEPD)

Ms María del Mar España Martí – Director of the Spanish Data Protection Agency
C/Jorge Juan, 6
28001 Madrid

Tel: +34 91 266 3517
Fax: +34 91 455 5699
internacional@agpd.es